Welcome to Bookala.in. We are committed to providing a safe and secure shopping experience for our customers. This policy outlines the payment methods we accept and the security measures we take to protect your information.

1. Accepted Payment Methods

To offer you a seamless checkout experience, we accept a wide range of payment options through our secure payment partners:

• Credit & Debit Cards: Visa, Mastercard, Maestro, and RuPay.

• UPI: Google Pay, PhonePe, Paytm, and other UPI-enabled applications.

• Net Banking: Secure banking via all major Indian banks.

• Digital Wallets: Popular wallets like Mobikwik, Freecharge, and more.

• Cash on Delivery (COD): Available for most pin codes across India.

  • Note: A fixed shipping and handling fee of ₹79 applies to all COD orders.

2. Secure Transactions

Your security is our top priority.

• Encryption: Our website uses SSL (Secure Sockets Layer) technology to encrypt your personal and payment information during transmission.

• Data Protection: We do not store your credit card, debit card, or bank account details on our servers. All payments are processed through PCI-DSS compliant payment gateways (such as Razorpay/Paytm).

• Verification: To prevent fraud, all transactions may be subject to 3D Secure verification (OTP) as required by your bank.

3. Pricing and Currency

• All prices on Bookala.in are listed in Indian Rupees (INR).

• Prices are inclusive of all applicable taxes (GST).

• The total amount displayed at the checkout page is the final amount you will pay. There are no hidden charges.

4. Payment Failures

If your payment fails but the amount is debited from your account, the amount is typically refunded by your bank or the payment gateway automatically within 5-7 business days. If you face any issues, please contact us with your transaction details.

5. Contact Information

For any questions or concerns regarding payments, please reach out to our support team:

Bookala Address: 17-A Maharani Enclave Extn. Uttam Nagar, New Delhi - 110059, India Email: support@bookala.in WhatsApp: +91 9999818468 Working Hours: Monday – Saturday, 10:00 AM – 7:00 PM