Secure Shopping at Bookala.in

Your security is our top priority. At Bookala.in, we take every precaution to ensure that your shopping experience is 100% safe, secure, and transparent. We use industry-leading technologies to protect your personal information and payment details.

1. SSL Encryption (Secure Sockets Layer)

Our website is protected by a 256-bit SSL (Secure Sockets Layer) Certificate. This means that all data passed between your browser and our website—including your name, address, and login details—is encrypted. You can verify this by looking for the "padlock" icon in your browser’s address bar and ensuring our URL begins with https://.

2. Secure Payment Gateways

We do not store your credit card, debit card, or banking information on our servers. All financial transactions are processed through PCI-DSS Compliant payment gateways (such as Razorpay/Paytm). These gateways meet the highest global standards for payment security, ensuring your card details are never exposed to us or any unauthorized third party.

3. Safe and Authentic Products

We guarantee that every book sold on Bookala.in is 100% authentic. We source our inventory directly from reputed publishers and authorized distributors to ensure you receive genuine products. We have a zero-tolerance policy toward counterfeit or pirated goods.

4. Privacy Protection

We value your privacy as much as you do.

• We will never sell or rent your personal information to third parties.

• Your data is used strictly for order processing, shipping, and providing you with the best customer service experience.

• For more details, please view our [Privacy Policy].

5. Secure Delivery

Every order is packed securely to prevent damage and is shipped via our trusted courier partners. You will receive a tracking ID as soon as your order is dispatched so you can monitor your package until it reaches your doorstep.

6. Fraud Prevention

To protect our customers, we monitor for suspicious activity. Transactions may require Two-Factor Authentication (3D Secure), such as an OTP (One-Time Password) sent to your registered mobile number, to ensure that only you can authorize a purchase using your card or UPI ID.

Contact Our Security Team

If you have any questions about our security measures or experience any issues while shopping, please contact us immediately:

• Email: support@bookala.in

• WhatsApp: +91 8742914081

• Address: 17-A Maharani Enclave Extn. Uttam Nagar, New Delhi - 110059, India