Privacy Policy

Privacy Policy

Effective Date: January 13, 2026

At Bookala, accessible from www.bookala.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Bookala and how we use it.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing address.

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and operating system.

  • Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Process and deliver your orders.

  • Manage your account and provide customer support.

  • Improve, personalize, and expand our website.

     

  • Understand and analyze how you use our website.

     

  • Communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.

     

  • Find and prevent fraud.

3. Log Files and Cookies

Bookala follows a standard procedure of using log files. These files log visitors when they visit websites. Like any other website, Bookala uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

4. Third-Party Sharing

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

 

  • Payment Processors: We use secure third-party payment gateways (like Razorpay/Paytm). We do not store your card or bank details.

     

  • Courier Partners: We share your name, address, and phone number with our delivery partners to fulfill your orders.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and third parties who have a business need to know.

6. Your Data Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct, or request deletion of your personal data.

7. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

Bookala Address: 17-A Maharani Enclave Extn. Uttam Nagar, New Delhi - 110059, India Email: support@bookala.in Phone/WhatsApp: +91 8742914081